Customer Services

Through the years we have found that communication is what really set us apart from our competition. It is our goal to show you, to tell you, not to sell you. We know you’ll do the right thing once it has been explained. Standard routine is to complete initial diagnosis then contact you with a comprehensive estimate and detailed list of recommendations. You remain in charge throughout.

Hansville Repair is the birthplace of Garage Operator™ Software. We have an in-shop computer network developed specifically for this business. In addition to having detailed records of repair history for each of the vehicles we’ve seen, we’re able to notify you of upcoming service needs and outstanding recommendations to help you plan for your vehicle’s best health and well-being.

In addition to our operating system, we have online access to Technical Service Bulletins, vehicle specific advisories from individual manufacturers as well as parts/labor guides and repair information for all cars since 1983; as well as a significant paper-manual library covering older models.

To assist in the proper diagnosis and repair of your vehicle, we utilize Mitchell Pro-Demand, Alldata Information Systems, Identifix, International Automotive Technician’s Network, Direct Hit, NAPA Prolink, etc.

We guarantee all work to a minimum standard of 12 months/12,000 miles. While your vehicle is in our car it is treated as we would treat any friend’s valued possession.

We offer an early-bird/night-owl key drop. By clicking on the tab below, a cop of our drop-off form will open which you can then print, fill out, and drop your vehicle off at your own convenience, even when we’re closed.